Comprehensive Pain Management Specialists

  Dedicated to the advancement and treatment of chronic pain disorders

Please get in touch!

If you're a new patient interested in our services, get in touch with our new patient coordinator,  Suzy, directly at (858) 869-2231 . All new patient forms can be found under our forms section or you can use the following link, Patient forms .

Thank you for contacting CPMS, we appreciate the opportunity to care for your pain management needs. Ashley, our new patient coordinator, will get back to you as soon as possible. Ashley's direct phone number is (858) 869-2231 or you may email her at newpatient@sdcpms.com.
What to expect with CPMS’s triaging process:
Once we receive your authorization from your insurance company, your referral, progress notes, pertinent radiology exams and demographics from your referring provider Ashley begins to put your chart together.
Within 24 hours of us receiving the above documents Ashley will reach out to you. She will notify you of our triaging process and request any additional information that was not sent over.
Ashley then contacts your insurance company to review your benefits and eligibility. She verifies what is authorized at your initial visit and what out of pocket expenses you will have.
Typically if we receive all information when you are sent over it takes less than 24 hours to verify your insurance and put your chart together.
Ashley then sends your chart over to our triaging nurse. Our triaging nurse then takes a look at your chart; she confirms that we can offer a treatment solution for you. She checks your diagnosis so see if Dr. Chisholm or Dr. Chong specializes in your pain so that you’re placed with the best provider that can assist you. This process will take less than 24 hours.
At this point 48 or less hours should have passed since we received your information; once the triage nurse notifies Ashley that you are approved for a consult Ashley will call you to schedule your appointment.
You will receive a new patient packet that is to be completed online and prior to your initial evaluation.
I hope this sets realistic expectations for you, have a wonderful day!
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